1 reviews | Active since Mar 2025
Horrible Experience with Scratches & Faulty Hisense Fridge & Poor Customer Service
I am extremely disappointed with the experience I have had with Hisense regarding the faulty fridge I purchased in December. From the very beginning, I raised concerns about the condition of the fridge upon delivery. It arrived with visible scratches, raising my suspicion that it was not brand new. Recently, a technician assessed the unit and confirmed that it has a temperature sensor issue, further proving that something was wrong with the fridge from the start.
The ongoing issues with this fridge are disrupting my daily life—fruits get frozen and spoil, milk goes bad quickly, and despite being a no-frost model, the deep freezer accumulates frost. This is completely unacceptable for a brand-new fridge.
To make matters worse, Hisense’s handling of this situation has been unprofessional and frustrating. The initial agreement was that the faulty unit would be exchanged, yet now I am being told that I have to wait for the fridge to be collected before a refund is processed. This is unfair and inconsiderate, as I will be left without a fridge while waiting. What happens to my food in the meantime? Will I be compensated for the groceries that will go to waste because of their faulty product?
I expect a same-day refund upon collection so that I can immediately replace the fridge, or Hisense should honor their initial promise of an exchange. Their lack of accountability and disregard for customer inconvenience is completely unacceptable. It is clear that customers are only taken seriously when complaints are escalated publicly, and I now feel forced to take this matter further including social media and other consumer protection platforms.
I urge Hisense to resolve this issue fairly and immediately.
Hisense, you truly take your customers for granted. I know my consumer rights, and it’s clear you're trying to abuse them. This is unacceptable. FROM DECEMBER NOW ITS APRIL GIVING ME RUN AROUNDS!!!
Hisense, you truly take your customers for granted. I know my consumer rights, and it’s clear you're trying to abuse them. This is unacceptable. FROM DECEMBER NOW ITS APRIL GIVING ME RUN AROUNDS!!!
Thank you for the update.
However, I must express my deep dissatisfaction with how my case has been handled. Someone from your team did call me, but I was driving at the time and politely requested that she call me back the following day. Not only did she sound uninterested and unhelpful, but to date — five days later — I have not received any follow-up call.
This lack of urgency and care has been consistent with how my entire case has been managed. I even asked her to send me an email so I could forward the written agreement clearly stating that an exchange for a new fridge was promised. She refused to do so, which is unacceptable.
To make matters worse, I am now being told that a refund is being considered instead of the agreed exchange. This is unacceptable, especially considering that the fridge is no longer selling at the same price it was when originally purchased. Hisense cannot go back on a confirmed agreement simply because it is more convenient for them. This tactic is not only unfair but also raises serious concerns about your commitment to honoring your own policies and customer agreements.
It’s very disappointing to be treated this way as a paying customer. The level of unprofessionalism displayed shows little regard for consumer rights and customer satisfaction.
I expect immediate action on this matter.
Regards,
Simphiwe Precious Mabaleng
Thank you for the update.
However, I must express my deep dissatisfaction with how my case has been handled. Someone from your team did call me, but I was driving at the time and politely requested that she call me back the following day. Not only did she sound uninterested and unhelpful, but to date — five days later — I have not received any follow-up call.
This lack of urgency and care has been consistent with how my entire case has been managed. I even asked her to send me an email so I could forward the written agreement clearly stating that an exchange for a new fridge was promised. She refused to do so, which is unacceptable.
To make matters worse, I am now being told that a refund is being considered instead of the agreed exchange. This is unacceptable, especially considering that the fridge is no longer selling at the same price it was when originally purchased. Hisense cannot go back on a confirmed agreement simply because it is more convenient for them. This tactic is not only unfair but also raises serious concerns about your commitment to honoring your own policies and customer agreements.
It’s very disappointing to be treated this way as a paying customer. The level of unprofessionalism displayed shows little regard for consumer rights and customer satisfaction.
I expect immediate action on this matter.
Regards,
Simphiwe Precious Mabaleng