Horrible customer service: Stuck with a faulty washing machine for over 14 Days

I bought a Hisense washing machine online at Makro on the 10th of June and alerted Makro the same day that the washing machine is faulty. Since then, I have been given the runaround. I sent all the details they asked for and all I got is that they're waiting for the supplier to approve. I am infuriated because how has this taken 14 days and counting to approve? I basically paid for something to just decorate my apartment.

This experience has been incredibly frustrating. Makro's customer service is abysmal. It's unacceptable that I am stuck with a defective product while they drag their feet. I will think twice before shopping at Makro again and strongly advise others to consider the risk of such poor service before making a purchase