Horrible Customer Service

Terrible customer service at Hisense! I bought a new Hisense smart TV unit in August through Game store Bellairs branch. The TV had been playing well until the one morning when it would not switch on. I took the unit back to Game where I purchased it was told return with it back home as Hisense will send their technicians at my house and fix it there.

Hisense technicians then came on the 7th On Nov checked the unit told me the TV's main board was faulty, they would have to order a new one and come back to replace it. They said their turn around time is 4 working days as mentioned this was on the 7th of Nov. I patiently waited for working days to pass and hoped they would call or email me to let me know when they'll be coming back. None of that happened until I went back to Game stores requesting a customer service number and a phone number so I can contact Hisense myself and find out what was the hold up.

Firstly their call center number rings forever without an answer, I tried several times until I got through and let's just say Hisense has no clue about what's happening I was put on hold as the call center agent told me they out source their technicians and she would have to find out from the technician what was the hold up. I kept holding until the phone cut and Hisense did not even bother to call me back for an update. I phoned again and again and again with no help till to this day I'm sitting with a TV that's not working..... 3weeks later with no help from Hisense.

I also took an initiative to contact the technician his name is Peter Mhlanga and let's just say he is as useless as the rest of the call center agent! All I ask is for my TV unit to be fixed or at least loan me something while they figure themselves out! I am not sitting another 3 weeks without a TV. What a terrible, terrible customer service! Nokwazi