1 reviews | Active since May 2025
Horrible after service sales from hisense
Hisense worst after service and brand!!! Horrible after service from hisense. Bought a fridge 8 months ago, due to poor manufacturing quality of materials used the fridge started to crack on the inside panels. Contacted hisense and assessment was done and refrigerator needs to be replaced. Been calling hisense customer center for the past 2 weeks and no response or feedback regarding the credit to be passed, everyday they say the matter will be escalated and nothing is being done. If I knew this was the after service hisense was giving I would have bought from another reputable brand. Emails and calls are just being ignored.
Hisense sent out a 3rd party to collect the unit on the 19/05/2025, to which they said it will take 24 hours to be booked into their warehouse and for my takealot account to be credited I have the email stating 24 hours. Called hisense on the 20/05/2025 to confirm if they have received the unit and they have to which they provided me with a code to give takealot for my account to be credited. The code was given to takealot via email and telephonically. Today 23/05/2025 I called takealot to find out why my account hasn't been credited as yet and they need a mrr code from hisense, called hisense today to get the mrr reference and the customer care agent said that they only received the unit today which is 5 days later and Connor be processed today and have to wait for Monday.
Would not recommend this brand to anyone. You will waste your time calling the customer care for any help. Useless and disgusting service from hisense.
Yes I am very disappointed with the service received from hisense, the agent keep telling me that I need to give takealot my order number and takealot is requesting the mrr reference and hisense refuse to give me the mrr reference or to corrospond with takealot to do the credit. This issue has been going on since the 7 may and I'm highly frustrated with this service. Everyday when I call they are saying the matter is being escalated but nothing is been done nor am I getting any response from hisense.
Yes I am very disappointed with the service received from hisense, the agent keep telling me that I need to give takealot my order number and takealot is requesting the mrr reference and hisense refuse to give me the mrr reference or to corrospond with takealot to do the credit. This issue has been going on since the 7 may and I'm highly frustrated with this service. Everyday when I call they are saying the matter is being escalated but nothing is been done nor am I getting any response from hisense.
How long is this going to go on for. Hisense has not been in contact with takealot to credit my account.
Every call I make the customer service agent say they escalating but nothing has been done.
How long is this going to go on for. Hisense has not been in contact with takealot to credit my account.
Every call I make the customer service agent say they escalating but nothing has been done.
-------- Original message --------
From: ***
Date: Thu, 15 May 2025, 10:44
To: ***
Subject: Re: [ Ticket: *** ] Reference ***
Hi Shalan, Please note the Takealot credit process:
- After the unit is collected from the customer, it will be received by Hisense within 24–48 hours.
- Once the unit is received, we will credit the customer's Takealot account within 24 hours.
- Once the credit reflects in the customer's app, they can proceed with purchasing a new unit.
Kind regards,
Zandile Nsibande
Call Center Team Leader
Let’s stay focused and support each other – together, we can achieve anything! 💪
This email communication may be confidential and is only intended for the named addressee. If you are not the intended recipient, please do not read, copy, use, or disclose the contents of this communication to others. Please notify the sender immediately by return email and delete the email and any copies of it.
-------- Original message --------
From: ***
Date: Thu, 15 May 2025, 10:44
To: ***
Subject: Re: [ Ticket: *** ] Reference ***
Hi Shalan, Please note the Takealot credit process:
- After the unit is collected from the customer, it will be received by Hisense within 24–48 hours.
- Once the unit is received, we will credit the customer's Takealot account within 24 hours.
- Once the credit reflects in the customer's app, they can proceed with purchasing a new unit.
Kind regards,
Zandile Nsibande
Call Center Team Leader
Let’s stay focused and support each other – together, we can achieve anything! 💪
This email communication may be confidential and is only intended for the named addressee. If you are not the intended recipient, please do not read, copy, use, or disclose the contents of this communication to others. Please notify the sender immediately by return email and delete the email and any copies of it.
Called them today and still nothing can be done
Called them today and still nothing can be done