1 reviews | Active since Apr 2024
Horrible after service
I bought a Hisense TV from Takealot. It worked perfectly for 8 months. Then one of the HDMI ports stop working. No big issue. But a few weeks later the whole TV go black and doesn't switch on. After several attempts to get hold of Customer care centre a guy eventually came out to inspect the TV. I was told that is a motherboard fault. It will be fixed. It's 2 months later now and still waiting. Customer care center is not available after about 8 calls to them. I've sent several emails only to get a ticket number every time and a promise to be contacted in 24 to 48 hours. This is where it all ends. No service at all. Never again any Hisense product in my house. Horrible service or should I say. No service at all.
We are truly sorry to hear about the experience you've had with your Hisense TV and our customer care services. This is certainly not the level of service we aim to provide, and I deeply regret the inconvenience you've faced.
After reviewing your case, we see that credit has been authorized, thank you for your patience.
Complaint reference number: ***
Regards,
TPN
We are truly sorry to hear about the experience you've had with your Hisense TV and our customer care services. This is certainly not the level of service we aim to provide, and I deeply regret the inconvenience you've faced.
After reviewing your case, we see that credit has been authorized, thank you for your patience.
Complaint reference number: ***
Regards,
TPN
