********** customer service

<p>My 55” TV just stopped showing picture and sound. It said it had “no signal”…tried all things possible to resolve it myself but failed dismally. Rebooted the TV countless times and still no win, checked maybe if was the decoder and thankfully it wasn’t. I then I logged a call on the Hisense website with required documents attached on the 15th of December 2016, the auto-reply said ‘Kindly allow up to 48hrs for processing your request and we will get back to you.’…</p> <p> </p> <p>I waited over a month, no call back no nothing. I wasted my airtime called the service center only to be told that the cannot retrieve my email. I then emailed them back with all requested receipts…After another 2 weeks of calling and getting cut short, they sent through a service technician (very inexperienced). He roamed around the TV set checked the HDMI cable and no win. He came back the next day claiming it to be a motherboard issue, came back with a new motherboard and still no win. He then assured us that he will notify the head office of the problem. Today 7th of March 2017 my TV set is still not working.</p> <p> </p> <p>After countless efforts to speak to different agents but still no assistance. The agents were very rude and impatient…what ever happened to customer service and putting your customers first?</p>