Hellopeter
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CE
Carin E

1 reviews | Active since Jan 2022

24 Jun 2024, 17:23

Hisesnse never again

Bought a washing machine in April. In May we start experience a lot of wash cycle problems. After numerous calls and promises the machine has not been fixed or removed. No credit, no problem solving, absolutely no after sales support.

0
Replies (3)
Hisense
Hisense's reply25 Jun 2024, 13:13
Official
Thank you for bringing the issues with your HISENSE product to our attention. We apologize for the inconvenience caused and understand your frustration. Your complaint is under investigation, and we're working to resolve it swiftly. Your patience is appreciated, and we'll keep you updated on the progress.
Complaint reference:  *** 
Best regards,

TPN
HISENSE Customer Service Team

Best regards,

Hisense
Hisense's reply25 Jun 2024, 14:54
Official
Thank you for bringing the issues with your HISENSE product to our attention. We apologize for the inconvenience caused and understand your frustration. Your complaint is under investigation, and we're working to resolve it swiftly. Your patience is appreciated, and we'll keep you updated on the progress.
Complaint reference: :15 | ***
Best regards,

TPN
HISENSE Customer Service Team

Best regards,

CE
Carin E's update01 Jul 2024, 20:42
Reviewer Update
Washing machines was picked up on the 25th. On Friday the 28th Hisense exchange confirmed that they forget to give the credit note through to Takealot, who is aware of all this from the start.However it was done by the afternoon. Up to this moment still no credit note or refund from Takealot.
Only a laundromat bill....
Be careful of what you purchase from either parties.