hisense/takealot passing off second hand items as brand new

HOW DOES TAKEALOT SELL ITEMS WHICH ARE SECOND HAND AND PASS THEM OFF AS BRAND NEW. bought a fridge, Hisense South Africa Hisense 264L Bottom Freezer Fridge - Titanium Inox,H370bit. I let it stand and put it on last night, its been on overnight, still isnt getting cold and no ice is forming in freezer. took out the drawers in the freezer and found a patch job with filler foam where there was an obvious gas leak before. i am running an airbnb with guests coming in, and you dont answer your phones. i need an immediate replacement. TODAY STILL before my guests arrive tomorrow.😡🤬😡🤬😡😡😡😡 order number Order #*** logged a return MRRN-E6QNE-B87J.