EH
Eugene H
1 reviews | Active since Jan 2011
12 Apr 2024, 06:15
Hisense.....out of your senses to buy Hi-NO-sense!!!
Pathetic brand. Stay away. 13kg top loader....bought this defective piece of ******* 2021.
26 May 2023: Incident reported.
3 June 2023: Service call closed. Technician came around and replaced a v-belt (completely worn on the sides.....also not sure how this happens in such a short space of time).
13 July 2023: Service call booked....same concern = spin cycle, water not draining. 14 July 2023: Technician came around and tested the machine. All appeared to be fine.
24 July 2023: Another service call booked. Awaiting yet another service call/ technician visit.
12 April 2024: Another service call. Same problem.
And yet they continue to do service calls. Replace the defective machine!!!!
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Replies (1)
Hisense's replyOfficial
31 May 2024, 14:19Hi Eugene,
We are truly sorry to hear about your ongoing issues with the 13kg top loader washing machine and the repeated service calls that have not resolved the problem. Your frustration is completely understandable, and we take your feedback very seriously.
After reviewing your complaint we see that it has been resolved, thank you for your patience.
Complaint work: ***
Regards,
We are truly sorry to hear about your ongoing issues with the 13kg top loader washing machine and the repeated service calls that have not resolved the problem. Your frustration is completely understandable, and we take your feedback very seriously.
After reviewing your complaint we see that it has been resolved, thank you for your patience.
Complaint work: ***
Regards,
Hisense's reply31 May 2024, 14:19
Official
Hi Eugene,
We are truly sorry to hear about your ongoing issues with the 13kg top loader washing machine and the repeated service calls that have not resolved the problem. Your frustration is completely understandable, and we take your feedback very seriously.
After reviewing your complaint we see that it has been resolved, thank you for your patience.
Complaint work: ***
Regards,
We are truly sorry to hear about your ongoing issues with the 13kg top loader washing machine and the repeated service calls that have not resolved the problem. Your frustration is completely understandable, and we take your feedback very seriously.
After reviewing your complaint we see that it has been resolved, thank you for your patience.
Complaint work: ***
Regards,