Hisense you have 1 irate customer!

I purchased a Hisense front loader washing machine after contemplating between 2 other brands which the Hisense was succesfully sold to me as the sales consultant had all these "good" marketing points. One that was mentioned over and over was there service call out turn around being within 2-3 days. Well, to my disappoimtment, my machine was just over 1 month old and it broke! Yes it broke, so much for Hisense climbing the ladder for its " good" workmenship and service. Even with lowerend brands, never did it break withing the 01st six months. So i have called the merchant from which i purchased the machine and they called me back to say that they have logged the call and a technitian from Hisense with call me within 2-3days. 3days i call the merchant back to advise i never recieved a call yet. They did whatever on their side and called me back saying that Hisense apparently needed the serial num, after trying to figure where this serial num was located on the machine i eventually sent it them , this was last week Thursday. So had i not called, no1 would of called me to say they( Hisense) cannot come out because they require the serial number. This is long after i have submitted my POP, pictures of all the stickers i could find on the machine etc. So today is the 2nd week, and still no call from Hisense??? I will be waiting but i definately wont want a product that breaks when its a month old and then still get such bad service for someone to come out to repair it or replace it. I am from now rather going to lean towards other brands for future appliance purchases etc. I am so irate as my washing is piling and its a great inconvenience. I even tried emailing Hisense services but they require you to complete paperwork in order for them to assist, seriously?? I submitted all my paperwork of purchase etc and not everyone has access to print etc, such unnecessary requirements when could extract that themselves from the slips etc. So now i think how many times will i have go through this in the next 3 years of this warranty...I say..I WANT MY MONEY BACK as i dont want to go through this AGAIN!