DR
Dinesh R
1 reviews | Active since Sept 2013
23 Apr 2021, 20:21
Hisense Worst TV
Bought top of the Range hisence TV in 2019. Logged a fault on the 13th April. It's now 25th April and the broken TV still hasn't been collected. Biggest mistake is to buy Hisense Service repair number ****
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Replies (3)DR
Dinesh R's updateReviewer Update
27 Apr 2021, 22:29Hisense has done it again. Most pathetic customer service. I called to complain on Saturday, Call Centre confirmed and promised me they will collect Couch on Monday. Guess what, they didn't. But I ain't surprised. I am looking to purchase and staying as far away from Hisense as possible. The customer service is as bad as their products
DR
Dinesh R's update27 Apr 2021, 22:29
Reviewer Update
Hisense has done it again. Most pathetic customer service. I called to complain on Saturday, Call Centre confirmed and promised me they will collect Couch on Monday. Guess what, they didn't. But I ain't surprised. I am looking to purchase and staying as far away from Hisense as possible. The customer service is as bad as their products
Hisense's replyOfficial
03 May 2021, 09:11Dear Dinesh,
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 878103.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 878103.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Best regards,
Hisense's reply03 May 2021, 09:11
Official
Dear Dinesh,
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 878103.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 878103.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Best regards,
DR
Dinesh R's updateReviewer Update
04 May 2021, 12:19Hi
Still awaiting for customer care to call me. Can you perhaps call and remind them. At this rate my 5 year warranty will expire. 1 year is already passed.
Thanks
Still awaiting for customer care to call me. Can you perhaps call and remind them. At this rate my 5 year warranty will expire. 1 year is already passed.
Thanks
DR
Dinesh R's update04 May 2021, 12:19
Reviewer Update
Hi
Still awaiting for customer care to call me. Can you perhaps call and remind them. At this rate my 5 year warranty will expire. 1 year is already passed.
Thanks
Still awaiting for customer care to call me. Can you perhaps call and remind them. At this rate my 5 year warranty will expire. 1 year is already passed.
Thanks