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Shalan T
1 reviews | Active since May 2025
13 May 2025, 20:15
Hisense worst after service and brand!!!
Horrible after service from hisense. Bought a fridge 8 months ago, due to poor manufacturing quality of materials used the fridge started to crack on the inside panels. Contacted hisense and assessment was done and refrigerator needs to be replaced. Been calling hisense customer center for the past 2 weeks and no response or feedback regarding the credit to be passed, everyday they say the matter will be escalated and nothing is being done. If I knew this was the after service hisense was giving I would have bought from another reputable brand. Emails and calls are just being ignored.
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Shalan T's updateReviewer Update
14 May 2025, 08:55The matter has been escalated from the 7 may 2025 and everyday when I call they escalating the matter. If I knew the after sales service was this terrible I would have opted for another brand who ensures customer service is their priority.
When it comes to sales the hisense agents and sales are quick to recommend and sell the brand but when it comes to service and repairs it's of poor response and turn around time.
If this matter does not get sorted out I will be contacting the consumer ombudsman and my lawyers to deal with hisense.
When it comes to sales the hisense agents and sales are quick to recommend and sell the brand but when it comes to service and repairs it's of poor response and turn around time.
If this matter does not get sorted out I will be contacting the consumer ombudsman and my lawyers to deal with hisense.
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Shalan T's update14 May 2025, 08:55
Reviewer Update
The matter has been escalated from the 7 may 2025 and everyday when I call they escalating the matter. If I knew the after sales service was this terrible I would have opted for another brand who ensures customer service is their priority.
When it comes to sales the hisense agents and sales are quick to recommend and sell the brand but when it comes to service and repairs it's of poor response and turn around time.
If this matter does not get sorted out I will be contacting the consumer ombudsman and my lawyers to deal with hisense.
When it comes to sales the hisense agents and sales are quick to recommend and sell the brand but when it comes to service and repairs it's of poor response and turn around time.
If this matter does not get sorted out I will be contacting the consumer ombudsman and my lawyers to deal with hisense.