Hisense Worst After-Sales Service & Faulty Product and Zero Accountability

My experience with Hisense has been nothing short of unacceptable. I purchased a brand-new 65” TV, only to discover that it was faulty. What has followed since then has been over two months of frustration, wasted time, and complete service failure.

Hisense customer care does not follow up at all. Every update, every escalation, every bit of progress has had to come from me. I have had to sit on the phone day after day, repeating the same information to different agents, only to be met with vague responses and empty promises. There is no ownership, no urgency, and absolutely no accountability.

For a large brand, this level of service is shocking. A faulty product can happen but how a company resolves it is what matters. In this case, Hisense has shown a complete lack of care for the customer experience. Two months later, I am still trying to get a resolution.

Buying a premium product should not result in this level of stress and inconvenience. This has been, without question, the worst service experience I have had with an electronics brand. I would strongly caution anyone considering Hisense to think twice. If something goes wrong, be prepared to fight for basic service.