PM
Patrick M
1 reviews | Active since Jan 2017
13 Mar 2025, 17:05
HIsense will not supply my TV firmware
My complaint is related to ticket number *** opened on the 01st of February 2025 after numerous attempts to get assisted via Facebook. My android Tv, bought in 2021 started switching off while watching it. did a factory reset and the tv was stuck in a setup loop. It has gone on now but the tv switches off each time I open any application on the TV like Youtube etc. I have phoned Hisense twice now and your team will not send me the firmware for the tv. they want to send a technician. I am perfectly capable of reloading (the correct) firmware on my own. I do not under stand why am I being jerked around like this. I called on Tuesday afternoon and the lady said the firmware link would be sent to me. I still have not received anything. the current software version is V0010.01.00A.L0205 please send the firmware so I can sort this out.
Helpful (0)
Replies (7)0
Replies (7)PM
Patrick M's updateReviewer Update
16 Mar 2025, 14:24I did not receive any notification of software or link sent to me to download software. Please open the ticket and see who it was sent to and please send to me
PM
Patrick M's update16 Mar 2025, 14:24
Reviewer Update
I did not receive any notification of software or link sent to me to download software. Please open the ticket and see who it was sent to and please send to me
PM
Patrick M's updateReviewer Update
20 Mar 2025, 14:57Good day. Where was the ticket sent? Sms, What's app , email? When was it sent? Please treat as urgent
PM
Patrick M's update20 Mar 2025, 14:57
Reviewer Update
Good day. Where was the ticket sent? Sms, What's app , email? When was it sent? Please treat as urgent
PM
Patrick M's updateReviewer Update
20 Mar 2025, 18:02And where in heavens name do I find this ticket. You keep quoting a ticket but not giving me any direction on how to locate it. Where is the link to this ticket. How was this ticket sent. Surely by now you have gathered that I do not have access to this ticket that you keep mentioning.
PM
Patrick M's update20 Mar 2025, 18:02
Reviewer Update
And where in heavens name do I find this ticket. You keep quoting a ticket but not giving me any direction on how to locate it. Where is the link to this ticket. How was this ticket sent. Surely by now you have gathered that I do not have access to this ticket that you keep mentioning.
Hisense's replyOfficial
24 Mar 2025, 14:53Hi Patrick,
Our service team has made contact with you and sent a software.
Regards,
TPN
Our service team has made contact with you and sent a software.
Regards,
TPN
Hisense's reply24 Mar 2025, 14:53
Official
Hi Patrick,
Our service team has made contact with you and sent a software.
Regards,
TPN
Our service team has made contact with you and sent a software.
Regards,
TPN
PM
Patrick M's updateReviewer Update
25 Mar 2025, 15:56I have loaded the firmware, your team has sent me the incorrect firmware as my TV now has dual screen. You guys have sent me build L0630 and my TV needs build L0205, please can you ask them to send the correct firmware. This is exactly the same thing that happened in 2023 if you look into my history of dealing with you guys
PM
Patrick M's update25 Mar 2025, 15:56
Reviewer Update
I have loaded the firmware, your team has sent me the incorrect firmware as my TV now has dual screen. You guys have sent me build L0630 and my TV needs build L0205, please can you ask them to send the correct firmware. This is exactly the same thing that happened in 2023 if you look into my history of dealing with you guys
PM
Patrick M's updateReviewer Update
03 Apr 2025, 08:01good day
I have yet to hear from your team. I still have not received the correct firmware and I am still sitting with a case of a dual screen. Please can you get them to send me L0205 AND L1212. L0630 does not work on my TV at all, infact it has just caused me more headaches . Please treat as urgent as I have logged this ticket on 01-02-2025, its been 2 months now.
I have yet to hear from your team. I still have not received the correct firmware and I am still sitting with a case of a dual screen. Please can you get them to send me L0205 AND L1212. L0630 does not work on my TV at all, infact it has just caused me more headaches . Please treat as urgent as I have logged this ticket on 01-02-2025, its been 2 months now.
PM
Patrick M's update03 Apr 2025, 08:01
Reviewer Update
good day
I have yet to hear from your team. I still have not received the correct firmware and I am still sitting with a case of a dual screen. Please can you get them to send me L0205 AND L1212. L0630 does not work on my TV at all, infact it has just caused me more headaches . Please treat as urgent as I have logged this ticket on 01-02-2025, its been 2 months now.
I have yet to hear from your team. I still have not received the correct firmware and I am still sitting with a case of a dual screen. Please can you get them to send me L0205 AND L1212. L0630 does not work on my TV at all, infact it has just caused me more headaches . Please treat as urgent as I have logged this ticket on 01-02-2025, its been 2 months now.
PM
Patrick M's updateReviewer Update
03 Apr 2025, 15:40Good day
I would like to follow up on the firmware, please treat as urgent
I would like to follow up on the firmware, please treat as urgent
PM
Patrick M's update03 Apr 2025, 15:40
Reviewer Update
Good day
I would like to follow up on the firmware, please treat as urgent
I would like to follow up on the firmware, please treat as urgent