Hisense washing machine series 5S

I bought a washing machine from Makro Strubens Valley. Within 6 months the machine could not spin and start programmes. It took three weeks before a for a technician to come to have a look at the machine. Once the technician arrived, he fixed the machine but could not explain what was wrong with the machine. It has been just six months with the product and it is already giving me unexplained problems, it takes about a month to get a technician to come repair the product, the administrative burden of contacting Makro, technician and then Hisense is most definitely not what I paid for, I paid for peace of mind and durability, this product is not as advertised. I don’t have the capacity to be going through this administrative burden every six month until the warranty expires after two years, on which I will have to replace the machine myself or pay for quick fixes which does not address the real problem because this machine behaves like it is over 20 years old already. The technician gave me Hisense contact numbers but the number does not exist when I call it, I get zero service from Hisense customer service. I am now expected to sit with this product and hope for the best. No, it doesn’t work like that, I need a refund, this product is not as advertised.