NM
Nokude M

1 reviews | Active since Dec 2024

29 Jul 2025, 08:26

Hisense washing machine not working21

I bought 18kg top loader washing machine Hisense brand at OK Furnishers at Zevenwacht Mall on the 18 of February 2025, on Sunday the 27th of July it just stopped working after making a weird noise on the inside while I was doing laundry and it immediately switches itself off power. I went to OK furnishers to report the matter and they told me the supplier which is Hisense will come on Monday the 28 of July but no one came, yesterday I just received a message saying the agent will contact me, but not stating the time. I won't play Tom & Jerry with them I want the new washing machine. Remember my laundry is stuck inside the washing machine because it locked itself automatically when busy washing, now I can't open and take off my laundry to finish it somewhere

0
Replies (4)
Hisense
Hisense's reply29 Jul 2025, 08:28
Official
 Thank you for sharing your feedback. Our team will be reaching out to you directly to assist. Kind regards,

Hisense South Africa
NM
Nokude M's update30 Jul 2025, 11:43
Reviewer Update
Hi there

Thank you for your response yesterday
Today I'm waiting for the credit or refund to be sent via my email as promised by the ( VOC) voice of customer Mr Zazini in order for me to buy the new washing machine as per our telephonic agreement, now my worry is that we've passed the twenty-four hour period that he promised me. My email address is still the same ***
NM
Nokude M's update30 Jul 2025, 11:53
Reviewer Update
Senior Representative Mr Zazini as the voice of us as customers can you please honour your promise I want to buy a new washing machine not later than today. My laundry is piling remember I have kids and I'm a working mom....so please!!!
NM
Nokude M's update30 Jul 2025, 17:35
Reviewer Update
I would like to send a word of gratitude and appreciation to Hisense and their dedicated staff for showing up for me and come with the solution to the problem, I'm now sorted and believe me I'm happy. To Mr Zazini the Senior Representative and (VOC ) voice of customers, your professionalism and dedication to your work will take you places Sir.