CR
Christine R
1 reviews | Active since Jul 2023
21 Jul 2023, 17:45
Hisense washing machine and their customer service!!
I purchased a Hisense 13kg washing machine from Game on Sunday. I received the delivery on Tuesday. Upon opening the packaging, we find the machine is dented everywhere. It's been a week now with all the details given to game and Hisense and yet no one has fetched the machine or given my money back. This is rather frustrating and disappointing service from Hisense. If this is how Hisense gives customer service on an item that is so called brand new what is the aftercare service supposed to be like???? Will Hisense do the decent thing and take their product and give my money back!!
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Replies (5)0
Replies (5)
Hisense's replyOfficial
24 Jul 2023, 12:32Good day Christine
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused and kindly request that you provide us with the ticket number associated with your email. This will allow us to follow up with our Service Department and assist you promptly.
Kind regards
Hisense SA
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused and kindly request that you provide us with the ticket number associated with your email. This will allow us to follow up with our Service Department and assist you promptly.
Kind regards
Hisense SA
Hisense's reply24 Jul 2023, 12:32
Official
Good day Christine
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused and kindly request that you provide us with the ticket number associated with your email. This will allow us to follow up with our Service Department and assist you promptly.
Kind regards
Hisense SA
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused and kindly request that you provide us with the ticket number associated with your email. This will allow us to follow up with our Service Department and assist you promptly.
Kind regards
Hisense SA
CR
Christine R's updateReviewer Update
25 Jul 2023, 14:02I've been given a ref number only yesterday
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Christine R's update25 Jul 2023, 14:02
Reviewer Update
I've been given a ref number only yesterday
CR
Christine R's updateReviewer Update
25 Jul 2023, 14:04Hi there, I've been only been given a ref # yesterday ***
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Christine R's update25 Jul 2023, 14:04
Reviewer Update
Hi there, I've been only been given a ref # yesterday ***
Hisense's replyOfficial
26 Jul 2023, 10:54 Good day Christine
Thank you for providing us with ref number, it is a credit pre-approval number that you just provided. That means our credit department is still busy processing credit for you. Apologies for the inconvenience caused.
Kind regards
Hisense SA
Thank you for providing us with ref number, it is a credit pre-approval number that you just provided. That means our credit department is still busy processing credit for you. Apologies for the inconvenience caused.
Kind regards
Hisense SA
Hisense's reply26 Jul 2023, 10:54
Official
Good day Christine
Thank you for providing us with ref number, it is a credit pre-approval number that you just provided. That means our credit department is still busy processing credit for you. Apologies for the inconvenience caused.
Kind regards
Hisense SA
Thank you for providing us with ref number, it is a credit pre-approval number that you just provided. That means our credit department is still busy processing credit for you. Apologies for the inconvenience caused.
Kind regards
Hisense SA
CR
Christine R's updateReviewer Update
27 Jul 2023, 21:18I've finally received the machine... Only to later on see that there is there is an installation panel not received as stated in the booklet... The rest of the parts is there. I've paid so much for this machine and Hisense is just giving me issues upon issues.
CR
Christine R's update27 Jul 2023, 21:18
Reviewer Update
I've finally received the machine... Only to later on see that there is there is an installation panel not received as stated in the booklet... The rest of the parts is there. I've paid so much for this machine and Hisense is just giving me issues upon issues.