Hisense warranty shocking aftersales service

My aftersales encounter with Hisense for a faulty product has been incredibly disappointing. Despite reaching out to customer service repeatedly in the last few days, there's been no feedback after my faulty TV was collected two weeks ago. The brief emails from customer service lack information on the status of my claim. Surprisingly, they now inform me that the 5-month-old TV has been booked for repairs, a decision seemingly made without any input from me. This incident has significantly diminished my respect for the brand, and I'm hesitant to invest any further in Hisense products.