Hisense Warranty Ignored & No Customer Support

I am extremely disappointed with both the quality of my Hisense 32L Air Fryer Oven and the complete lack of service from Hisense South Africa.

Within the first month, the interior coating started bubbling and the non-stick began peeling off. I decided to overlook it because the product still worked and I had bought it on a deal.

Now, 8 months later, the touchpad stopped working entirely, and the oven no longer switches on. The unit is still under warranty.

When I contacted Hisense, they refused to assist, claiming that “rust voids the warranty,” even though the rust/non-stick issue is completely unrelated to the electronic touchpad failure. The Consumer Protection Act clearly states that a manufacturer cannot refuse warranty service for an unrelated defect.

I rep**** and explained this — politely but clearly. That was over a week ago, and Hisense has now stopped responding altogether. No follow-up, no call, no solution, nothing.

So I am left with:

A unit that failed in under a year

A warranty Hisense refuses to honour

No communication for more than a week

A product that is useless and impossible to repair without their involvement

This is extremely poor service, and I feel other customers should be aware before buying any Hisense appliances. I expected better, and I certainly expected a company of this size to honour its warranty obligations and at least respond to emails.