Hisense warranty claim - Takelot purchased

Been trying to do a warranty claim for my washing machine and here I am 3 weeks later with no communication from Hisense as to what's happening. The service department ignores all emails and there is only a single call centre number you can call, once you have called, they then say that someone will call you back which 2 agents have told me and I am yet to receive that call. I bought my unit from Takealot and thus the Hisense guys say that the Takealot department internally would sort out this issue but it seems nobody works in that department because there are no phone numbers to follow up!! This is extremely frustrating as nobody actually helps you. Don't be deceived by the extended warranty which looks appealing because that extra 2 years they give you is probably the amount of time they take to give you feedback or any information at all for the matter. When asked for a direct line to follow up, the agent tells me there is no number and I have to wait for someone to call me back. I'm currently at a deadend and have no solutions. My advice is to buy products with more established brands that take customer service more seriously because Hisense is the definition of "you get what you pay for"