Hisense Warranty and service is useless!

This will be the second time I’m writing a review because it seems to be the only time I get a response from Hisense. I bought my Hisense TV from Makro almost two years ago. It has a dead pixel. Makro arranged the collection of our tv within a day after I phoned them. It went to Hisense service centre in Cape Town, heard nothing, with no feedback. I eventually had to go fetch my TV from Hisense after 3 weeks without having the problem fixed. The staff had such attitude and told me that it looks like the tv was hot with something. Really? I’ve never heard of such nonsense, I would’ve had a broken screen not a dead pixel if I damaged my own tv. Nonetheless after my first complaint I got a phone call from Rubin Ruiters who was investigating the issue for us and will get back to us, needless to say another 2 months have passed since and no word form anyone at Hisense and Ruben is ignoring our calls. This is unacceptable, a 4 year warranty on any product should mean something regardless of the problem otherwise it’s literally worth the piece of paper it’s written on. Unacceptable Hisense!