HISENSE - VERY VERY BAD SERVICE

I published a review on Hisense on the very BAD service received in April. They contacted me on 21 April after seeing the review and said that someone would contact me. I eventually received the report after numerous phone calls to the Hisense Call Centre, so again I had to follow up to get any form of response from them. However, the report they issued was for Wear & Tear (The freezer is not yet a year old), I queried why they issued this report and as far as they are concerned this is the issue. The compressor stopped working on the freezer, through no fault of mine. I emailed them a couple of time to get feedback on the report and again was ignored until they eventually sent me an email stating the report is correct. The service centre that Hisense uses Mikectrolight Appliances Services issued the report and insist that it’s wear and tear even though the technician that came through to repair the freezer said it was a fault with the compressor. Their appliances are obviously not good, if they say Wear & Tear when the appliance is still new. I had an old Bosch freezer for over 20 years and never had a day’s issue with it, only reason I bought this Hisense freezer was because of the new technology and energy saving. I would NOT recommend anyone purchasing any appliance from Hisense, they do not care about their customers or their reputation. Because of this report I am not able to process my insurance claim.

Also why do they not reply openly on Hello Peter but do it privately, so consumers can see how bad their service actually is.