Hisense Useless Service. Unacceptable

<p>Hi. i bought a Hisense 65 inch TV (K5500) from Makro on Saturday 27.05.2017. i put up the the tv and then tested it. i played movies via my media player. for some reason be it a movie or series the video seems to speed up in certain spots. these work fine on my samsung TV's. yesterday i called the call centre number and JHB number (0 ********** & +27 (0)11 ********** ) about 15 times. there was no answer. eventually at about 14:30 i managed to get a hold of someone. i mentioned what i was experiancing and he couldnt understand me. he put me trhough to another person. same issue. i was told that i must bring my tv in and the will take a look. i think not!!!!. i paid 5k for a premium tv. np telephonic support. just useless individuals that answer the phone. i was also told my makro 4 year warranty, and hisense would come out an assess. i need an answer to my issue asap. if i get no help ill be taking this further to the ombudsman. i will also want my money back.</p>