zA
zunaid A

1 reviews | Active since Apr 2010

15 Jul 2023, 07:21

Hisense TV’s Suck!!! Be prepared for constant power supply failures and returns/repairs!! Terrible quality!!

Bought a Hisense 58” UHD Smart TV from Takealot in Nov 2019, and ever since then, it has been a total nightmare!!!

Two returns after +/- 12 months and 18 months (under warranty) - both time power supply failure (with TV not turning on and red light flashing). Now, three and a half years later, exactly the same problem!!!

This brand/model of TV should not be allowed to be sold in SA under the CPA (Consumer Protection Act). I still have two other TVs (Samsung/LG) purchased almost ten years ago, working perfectly, without any issues!!! This brand and model has one of the worst quality ratings online (even on Hellopeter) - but they still sell these defective goods to innocent consumers!!

I will never buy any Hisense product ever again in my lifetime (and nor will anyone in my family).

0
Replies (6)
Hisense
Hisense's reply20 Jul 2023, 09:38
Official
Good day  Zunaid 

Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused and kindly request that you provide us with the job card ref numbers. This will allow us to follow up with our Service Department and assist you promptly.

Kind regards
Hisense SA
zA
zunaid A's update20 Jul 2023, 11:03
Reviewer Update
Ref 877648

Service Request Order No. ***
zA
zunaid A's update20 Jul 2023, 11:03
Reviewer Update
Service Request Order No. ***
zA
zunaid A's update20 Jul 2023, 11:04
Reviewer Update
***
zA
zunaid A's update20 Jul 2023, 16:10
Reviewer Update
Hi. Yes please
Hisense
Hisense's reply25 Jul 2023, 10:45
Official
 Good day Zunaid 

Thank you for your patience, a service call was booked yesterday & we hope you received a confirmation SMS with the job card ref number.

Kind regards
Hisense SA