PN
Prince N
1 reviews | Active since Aug 2022
08 Jan 2026, 18:30
Hisense TV warranty ****
I bought a Hisense TV for my mother in Law in 2022 , I sent the tv to Mozambique while she was in Portugal .
The 55 INCH tv was only used when I traveled to Maputo ( ince every 3 month for a few days or if if she was in Maputo . She usually would only stay in Maputo for 4-5 months at most .
This Tv which was bought in 2022 was not even used for more than 365 days . Anyway the TV stopped working in Early October 2025 , and 21October 2025 , I emailed the *** to try book my tv in for repairs . 27/10/2025 I got a response that I must fill in some form and send back .
I filled the forms and sent it back , in December , I was told to find a repair center in Maputo and I had specifically told the warranty center via email that I wanted it fixed here because it was bought here.
After all that back and forth a Export service admin gave me and email to to resend my form too .
I even went to the Hisense building because they did not want to book my TV for repairs and even there I wasn't able to get my TV booked .
My warranty expires in 2026 and they either want it to expire so they say they cant fix it or they just have the worst customer service . I will report them to the consumer protection act , as they clearly just want to sell low quality TVs and when they stop working they delay getting them fixed to avoid using the warranty
Helpful (0)
Replies (4)0
Replies (4)PN
Prince N's updateReviewer Update
12 Jan 2026, 10:36 Kindly note we have received your request and your email ticket reference number is ***
PN
Prince N's update12 Jan 2026, 10:36
Reviewer Update
Kindly note we have received your request and your email ticket reference number is ***
PN
Prince N's updateReviewer Update
13 Jan 2026, 12:20Hi No one from your team has reached out
PN
Prince N's update13 Jan 2026, 12:20
Reviewer Update
Hi No one from your team has reached out
PN
Prince N's updateReviewer Update
13 Jan 2026, 18:42The email sent is the same email you sent on 12/10/2025 which i rep**** to and my complaint is based on your team and not wanting to assisting me . You guys are basically trying to find a way to delay this by asking vague questions which were answered last year . Why dont you guys want to fix my TV , do you want it to be out of warranty so you can reject it or you just doing these delaying tactics so that you can charge me to get it fixed ? whats you problem ? is the problem with you the person answering or the problem is with Hisense itself ?
PN
Prince N's update13 Jan 2026, 18:42
Reviewer Update
The email sent is the same email you sent on 12/10/2025 which i rep**** to and my complaint is based on your team and not wanting to assisting me . You guys are basically trying to find a way to delay this by asking vague questions which were answered last year . Why dont you guys want to fix my TV , do you want it to be out of warranty so you can reject it or you just doing these delaying tactics so that you can charge me to get it fixed ? whats you problem ? is the problem with you the person answering or the problem is with Hisense itself ?
PN
Prince N's updateReviewer Update
14 Jan 2026, 08:55Hi MM
Please show me here where it shows you un able to assist me ?
Warranty Exclusions
Please show me here where it shows you un able to assist me ?
Warranty Exclusions
- The warranty will no longer be valid and Hisense will not be responsible for damage or injury of any kind resulting from electricity fluctuations and surges, lightning strikes, faults in the building wiring, faulty installations, and improper use of controls and or failure to use the product in accordance with the operating instructions and or general misuse and or abuse, improper maintenance or if not used for domestic purposes only, or for damage caused by a superior force (vis major). Where the product has been infested with insects or pests. The product is physically damaged after it left the store. If water or liquid caused damage to the product. If the warrantee seal is tampered with. Any repair or tampering by an unauthorized person or attempt to repair or tamper with the equipment, or use of original parts not supp**** by authorized agents, or alterations or modification to the equipment and incorrect installation of the product, shall render the warranty null and void.
- Any replacement of a Gas Stove or Gas appliance will require a new COC when submitting a warranty claim with the manufacturer.
- Hisense does not install or compensate for reinstallation of a replacement product or repurchased product.
- Irregular or unclean supply of electricity or plumbing causing the product to malfunction.
- Disassembly of product from any fixtures or removal of brackets from products is the responsibility of the client to remove and make the product freely accessible to perform the inspection and repair. The technician is not responsible for removal of the product from any fixtures or cupboards.
- Damages on a new product not reported within 3 days from purchase will not be considered for a review by the manufacturer.
- After the first 6 (six) months from the date of purchase, this warranty does not apply to any accessories or to light bulbs, loose glass, glass doors and enameled surfaces, filters, handles, doors, refrigeration glass shelves, drawers or door compartments, water containers, door seals, tv stands or brackets, remotes, 3D glasses, speakers any accessories and other parts subject to wear and tear discoloring or rust. Damage caused by abrasive and highly concentrated cleaners and/or cleaning materials or cleaners prohibited by the user manual, will void the warranty.
- After 6 (six) months from the date of purchase of a product the liability of Hisense under this warranty is limited to the replacement and/or repair of the defective parts within the warranty period and does not extend to the installation or removal of the product.
PN
Prince N's update14 Jan 2026, 08:55
Reviewer Update
Hi MM
Please show me here where it shows you un able to assist me ?
Warranty Exclusions
Please show me here where it shows you un able to assist me ?
Warranty Exclusions
- The warranty will no longer be valid and Hisense will not be responsible for damage or injury of any kind resulting from electricity fluctuations and surges, lightning strikes, faults in the building wiring, faulty installations, and improper use of controls and or failure to use the product in accordance with the operating instructions and or general misuse and or abuse, improper maintenance or if not used for domestic purposes only, or for damage caused by a superior force (vis major). Where the product has been infested with insects or pests. The product is physically damaged after it left the store. If water or liquid caused damage to the product. If the warrantee seal is tampered with. Any repair or tampering by an unauthorized person or attempt to repair or tamper with the equipment, or use of original parts not supp**** by authorized agents, or alterations or modification to the equipment and incorrect installation of the product, shall render the warranty null and void.
- Any replacement of a Gas Stove or Gas appliance will require a new COC when submitting a warranty claim with the manufacturer.
- Hisense does not install or compensate for reinstallation of a replacement product or repurchased product.
- Irregular or unclean supply of electricity or plumbing causing the product to malfunction.
- Disassembly of product from any fixtures or removal of brackets from products is the responsibility of the client to remove and make the product freely accessible to perform the inspection and repair. The technician is not responsible for removal of the product from any fixtures or cupboards.
- Damages on a new product not reported within 3 days from purchase will not be considered for a review by the manufacturer.
- After the first 6 (six) months from the date of purchase, this warranty does not apply to any accessories or to light bulbs, loose glass, glass doors and enameled surfaces, filters, handles, doors, refrigeration glass shelves, drawers or door compartments, water containers, door seals, tv stands or brackets, remotes, 3D glasses, speakers any accessories and other parts subject to wear and tear discoloring or rust. Damage caused by abrasive and highly concentrated cleaners and/or cleaning materials or cleaners prohibited by the user manual, will void the warranty.
- After 6 (six) months from the date of purchase of a product the liability of Hisense under this warranty is limited to the replacement and/or repair of the defective parts within the warranty period and does not extend to the installation or removal of the product.