Hisense Tv Exchange

I am soo annoyed right now, i bought my TV on the last day of July 2021 @ Hifi Corp in Mitchell's Plain (promenade) it gave me issues i went back to the store they assisted me with logging a call with Hisense on the 13th November 2021, then on the 19th someone from hisense came to my house and assessed the TV and i told him i dont want my tv to be repair ive only had it for 4months i was given a report so i went back to the store with my TV & the report on the same day the guy came and was told it is not yet uploaded i must check the following week fine i left the tv instore…Sunday 21 November i get an sms that my tv repair is complete and i must call a specif number for any queries i decided to call before going to the store i spoke to Sandisiwe she told me that the repair is not fully completed and the report is now uploaded and they have escalated this to credit Team but they dont work on weekends i must follow up on Monday which is the 22nd so i did not call i decided to call today the 23rd and i spoke to Sandisiwe again who told me that she will now escalate this to credit to see if they approve this thats what ****ed me off i was told on Sunday that this was already sent and when i reminded her that i spoke to her on sunday and she told me this was done why was it not done until now she ddnt respond and i asked her if i will get a notification about this she said they will communicate with the store but the store told me to wait for hisense to contact me and she told me that credit team will call me she doesnt know when im so ****ed i paid for that TV and i want it to be exchanged for a new one i dont have time for this thing i cant be doing follow ups all the time this needs to be actioned asap