MV
Muathamudeen V
1 reviews | Active since Feb 2018
25 Dec 2024, 13:07
Hisense terrible for longevity
Bought a hisense Fridge and the fridge is still under warranty. I decided to clean my fridge today only to see that the shelves I'm the doors are cracked, the fridge is two years old and bought brand new, the plastic that the rollers touch are also cracked. It's terrible to see this in a new fridge, I would like this replaced !!
Helpful (0)
Replies (17)0
Replies (17)
Hisense's replyOfficial
28 Dec 2024, 14:17Hi Muathamudeen,
You can have the drawers relaced. Please send an email to *** for assistance.
Regards,
TPN
You can have the drawers relaced. Please send an email to *** for assistance.
Regards,
TPN
Best regards,
Hisense's reply28 Dec 2024, 14:17
Official
Hi Muathamudeen,
You can have the drawers relaced. Please send an email to *** for assistance.
Regards,
TPN
You can have the drawers relaced. Please send an email to *** for assistance.
Regards,
TPN
Best regards,
MV
Muathamudeen V's updateReviewer Update
28 Dec 2024, 14:40Why is it my responsibility to replace the drawers, are you drawers only made to last 2 years ? I did not damage the drawers they are damaged because of terrible quality, I need hisense to replace them or provide me with a refund on my fridge!
MV
Muathamudeen V's update28 Dec 2024, 14:40
Reviewer Update
Why is it my responsibility to replace the drawers, are you drawers only made to last 2 years ? I did not damage the drawers they are damaged because of terrible quality, I need hisense to replace them or provide me with a refund on my fridge!
Hisense's replyOfficial
30 Dec 2024, 10:42 Hi Muathamudeen,Drawers are considered accessories and are only covered under warranty for the first six months, provided there is no physical damage.We can assist by providing you with a quote for the replacement drawers. However, please note that this will unfortunately be at your cost.Kind regards,
TPN
TPN
Best regards,
Hisense's reply30 Dec 2024, 10:42
Official
Hi Muathamudeen,Drawers are considered accessories and are only covered under warranty for the first six months, provided there is no physical damage.We can assist by providing you with a quote for the replacement drawers. However, please note that this will unfortunately be at your cost.Kind regards,
TPN
TPN
Best regards,
MV
Muathamudeen V's updateReviewer Update
30 Dec 2024, 10:46That's ridiculous, there's a reason that you company only provides 6 months warranty because the drawers are poor quality and not made to last.
Please reach out to your team for a quote on the drawers because I have heard that your company never has parts in stock and you have to wait months for them to come.
Please reach out to your team for a quote on the drawers because I have heard that your company never has parts in stock and you have to wait months for them to come.
MV
Muathamudeen V's update30 Dec 2024, 10:46
Reviewer Update
That's ridiculous, there's a reason that you company only provides 6 months warranty because the drawers are poor quality and not made to last.
Please reach out to your team for a quote on the drawers because I have heard that your company never has parts in stock and you have to wait months for them to come.
Please reach out to your team for a quote on the drawers because I have heard that your company never has parts in stock and you have to wait months for them to come.
MV
Muathamudeen V's updateReviewer Update
30 Dec 2024, 10:48H670SIA
MV
Muathamudeen V's update30 Dec 2024, 10:48
Reviewer Update
H670SIA
MV
Muathamudeen V's updateReviewer Update
30 Dec 2024, 10:50K*** & K*** parts required - I do not want an email address, I want feedback from you !
MV
Muathamudeen V's update30 Dec 2024, 10:50
Reviewer Update
K*** & K*** parts required - I do not want an email address, I want feedback from you !
MV
Muathamudeen V's updateReviewer Update
30 Dec 2024, 10:50K *** & K ***
MV
Muathamudeen V's update30 Dec 2024, 10:50
Reviewer Update
K *** & K ***
MV
Muathamudeen V's updateReviewer Update
30 Dec 2024, 10:50K*** & K***
MV
Muathamudeen V's update30 Dec 2024, 10:50
Reviewer Update
K*** & K***
Hisense's replyOfficial
30 Dec 2024, 12:17No worries,
We will check and advise.
Regards,
TPN
We will check and advise.
Regards,
TPN
Best regards,
Hisense's reply30 Dec 2024, 12:17
Official
No worries,
We will check and advise.
Regards,
TPN
We will check and advise.
Regards,
TPN
Best regards,
MV
Muathamudeen V's updateReviewer Update
30 Dec 2024, 13:22If you do not have them in stock, please provide an urgent resolution.
MV
Muathamudeen V's update30 Dec 2024, 13:22
Reviewer Update
If you do not have them in stock, please provide an urgent resolution.
Hisense's replyOfficial
02 Jan 2025, 16:21Hi Muathamudeen,
We do not have stock, however, awaiting ETA, we wil provide feedback.
Regards,
TPN
We do not have stock, however, awaiting ETA, we wil provide feedback.
Regards,
TPN
Best regards,
Hisense's reply02 Jan 2025, 16:21
Official
Hi Muathamudeen,
We do not have stock, however, awaiting ETA, we wil provide feedback.
Regards,
TPN
We do not have stock, however, awaiting ETA, we wil provide feedback.
Regards,
TPN
Best regards,
MV
Muathamudeen V's updateReviewer Update
02 Jan 2025, 16:44See this is what I'm talking about, how can you sell a product that doesn't contain quality parts and then you don't even stock the parts that need replacing?
MV
Muathamudeen V's update02 Jan 2025, 16:44
Reviewer Update
See this is what I'm talking about, how can you sell a product that doesn't contain quality parts and then you don't even stock the parts that need replacing?
Hisense's replyOfficial
04 Jan 2025, 12:25Hi Muathamudeen ,
Once we've received an ETA we will advise.
Regard,
TPN
Once we've received an ETA we will advise.
Regard,
TPN
Best regards,
Hisense's reply04 Jan 2025, 12:25
Official
Hi Muathamudeen ,
Once we've received an ETA we will advise.
Regard,
TPN
Once we've received an ETA we will advise.
Regard,
TPN
Best regards,
Hisense's replyOfficial
16 Jan 2025, 19:15Hi Muathamudeen,
Kindly see the ETA below for the parts yo require.
K*** ETA=20.2.2025K*** ETA=20.2.2025
Regards,
TPN
Kindly see the ETA below for the parts yo require.
K*** ETA=20.2.2025K*** ETA=20.2.2025
Regards,
TPN
Best regards,
Hisense's reply16 Jan 2025, 19:15
Official
Hi Muathamudeen,
Kindly see the ETA below for the parts yo require.
K*** ETA=20.2.2025K*** ETA=20.2.2025
Regards,
TPN
Kindly see the ETA below for the parts yo require.
K*** ETA=20.2.2025K*** ETA=20.2.2025
Regards,
TPN
Best regards,
MV
Muathamudeen V's updateReviewer Update
17 Jan 2025, 12:01Please place an order for the parts for me and advise on the prices.
MV
Muathamudeen V's update17 Jan 2025, 12:01
Reviewer Update
Please place an order for the parts for me and advise on the prices.
Hisense's replyOfficial
17 Jan 2025, 12:10Hi Muathamudeen ,
ETA is in Feb.
Regards,
ETA is in Feb.
Regards,
Best regards,
Hisense's reply17 Jan 2025, 12:10
Official
Hi Muathamudeen ,
ETA is in Feb.
Regards,
ETA is in Feb.
Regards,
Best regards,
MV
Muathamudeen V's updateReviewer Update
21 Jan 2025, 17:50Yes I understand that and I would like to place and order in advance to avoid a further delay with stock running out. Thank you
MV
Muathamudeen V's update21 Jan 2025, 17:50
Reviewer Update
Yes I understand that and I would like to place and order in advance to avoid a further delay with stock running out. Thank you