Hisense terrible customer servicr

We purchased a Hisense front loader through Rentoza. All went well until it started making a strange noise in last week. I contacted Rentoza, they cannot help me and advise I need to contact Hisense.

Logged a query on customer service no feedback for days. My husband logged a warranty query. A technician contacted us, came out saying Hisense will in get in touch with us and advise if it will be replaced or repaired.

I received a sms saying below Hisense Repair *** is categorized as ( Completed Repair ). Please contact us should you have any queries. ***

So what does this mean? Trying to get through to any of the Hisense numbers no feedback at all!

No customer service! The cherry on the cake is I have a newborn at home and being without a washing machine is so so inconvenient