Hisense - Terrible customer service

Hi,

I've bought a fridge from Pnp 2 and a half years ago. The appliance needs to be fixed and I have reported it to PnP who have organized with the Hisense service team to contact me and send a technician over to fix the eappliance. its been a month and a half and no one from Hisense has contacted me. The lady handling my report at PnP has been continuously following up with them and they keep telling her they have logged the fault. This is extremely frustrating and terrible customer service!