RA
Rabia A
1 reviews | Active since Feb 2020
09 Jun 2026, 11:14
Hisense techs dishonest
Bought a brand new side by side fridge. Product was defective - door/seal on freezer side was damaged. Endured leaks over kitchen tiles. Makro advised me to allow Hisense techs to review/repair the item, and they would log in the return. I conveyed this to the Hisense guys as well. They agreed with me that since unhappy as was faulty when purchased, I can return it. They had to pour boiling water down the door to set seal. Marked repair as complete - no return logged in. Leaves me with this faulty item.
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Replies (4)0
Replies (4)
Hisense's replyOfficial
10 Jun 2026, 08:51Hi Rabia,We note that a technician has visited your premises and adjusted the freezer door seal. If you are still not satisfied with the resolution, please contact our Customer Care team at ***, and they will be able to assist you further.Kind regards,
HP Team
HP Team
Best regards,
Hisense's reply10 Jun 2026, 08:51
Official
Hi Rabia,We note that a technician has visited your premises and adjusted the freezer door seal. If you are still not satisfied with the resolution, please contact our Customer Care team at ***, and they will be able to assist you further.Kind regards,
HP Team
HP Team
Best regards,
RA
Rabia A's updateReviewer Update
10 Jun 2026, 08:56Yes they have done this, by pouring boiling water down the doors. I had eplained to them that I was dissatisfied with this as it was brand new and that they should log a return with Makro. They agreed with me, told me I had a right as it was defective, promised to log the return and just signed off this as complete? This is highly unprofessional and dishonest.
RA
Rabia A's update10 Jun 2026, 08:56
Reviewer Update
Yes they have done this, by pouring boiling water down the doors. I had eplained to them that I was dissatisfied with this as it was brand new and that they should log a return with Makro. They agreed with me, told me I had a right as it was defective, promised to log the return and just signed off this as complete? This is highly unprofessional and dishonest.
RA
Rabia A's updateReviewer Update
10 Jun 2026, 15:42And the drama continues. Hisense updates Makro by saying the leg was adjusted. Dishonesty at its best. Really cheap tactics being utilised. All in all, the guys from East Coast repairs stated I was within my rights to return the fridge as it was given to me defective and they would log the return with Makro. That didn't happen - now the story changed to 'an adjustment was made". And passing the leg being adjusted!? As per my first post, they un*****ed the freezer door, poured water down the seals....no story about leg!
RA
Rabia A's update10 Jun 2026, 15:42
Reviewer Update
And the drama continues. Hisense updates Makro by saying the leg was adjusted. Dishonesty at its best. Really cheap tactics being utilised. All in all, the guys from East Coast repairs stated I was within my rights to return the fridge as it was given to me defective and they would log the return with Makro. That didn't happen - now the story changed to 'an adjustment was made". And passing the leg being adjusted!? As per my first post, they un*****ed the freezer door, poured water down the seals....no story about leg!
Hisense's replyOfficial
11 Jun 2026, 08:32Hi Rabia,I sincerely apologize for the continued frustration and disappointment this matter has caused. I understand your concerns, particularly given the conflicting information you have received regarding the assessment of the unit and the actions that were reportedly taken.Please be assured that we will look into this matter further and engage with the relevant parties to better understand what transpired. We will review the information available and work towards finding a fair and appropriate resolution.Your case remains escalated, and we will continue to follow up as a matter of priority. As soon as we receive feedback, we will provide you with an update.Once again, please accept our sincere apologies for the inconvenience and frustration you have experienced.
Regards,
VM
Regards,
VM
Best regards,
Hisense's reply11 Jun 2026, 08:32
Official
Hi Rabia,I sincerely apologize for the continued frustration and disappointment this matter has caused. I understand your concerns, particularly given the conflicting information you have received regarding the assessment of the unit and the actions that were reportedly taken.Please be assured that we will look into this matter further and engage with the relevant parties to better understand what transpired. We will review the information available and work towards finding a fair and appropriate resolution.Your case remains escalated, and we will continue to follow up as a matter of priority. As soon as we receive feedback, we will provide you with an update.Once again, please accept our sincere apologies for the inconvenience and frustration you have experienced.
Regards,
VM
Regards,
VM
Best regards,