Hisense takes its customers for granted

Service for this company is disgusting, be warned, their products are not durable and they give you a run around when they have to fix. My 75" TV showed lines on the screen, I reported it to them, they came to fetch. I received an sms that the repair is complete. I called to enquire when can I have my TV back, only to find the TV is irreparable. They promised to log a credit for me to get a replacement TV. I have been calling them to follow up on this,all I'm getting is that the Technicial was supposed to log a credit and he didn't. I requested to speak to someone in charge, and I was Tidimalo transferred to Tidimalo, she promised to get back to me by 16:30, guess what, she never bothered to call. I'm sitting without TV and it's only 3 days before the start of the soccer world cup. Think twice before you buy their product, I regret why I chose this brand over other well known brands in the market.It was my first time buying a Hisense TV, what a bad experience.