Hisense / Takealot nonsense warranty process

A warranty should not take weeks to replace and constant follow ups. I bought a TV through Takealot. Takealot dont take any ownership for the goods they sell it seems. You have to call and follow up with Hisense yourself which in itself is an issue. I logged a call on the 18th July 2025 . I have since had to follow up every 2 days to 1. Make a call to get a technician to come out and be there myself. 2. Another follow up a few days later to see if the technicians report had been uploaded. 3.follow up with the collections department to have the tv collected.

I am stuck at this step now and its the 2nd of August 2025. I still need to get through 4. Hisense need to collect 5. inform Takelaot to credit my account so that I can 6. Credit needs to reflect kn my takealot account 6. purchase another TV

Its taken 2 weeks just to get the tv assessed for warranty how much longer is it going to take to actually get a replacement?!

Your staff at customer care do well enough, but they also can't give you a definitive timeline. It's one thing to have a good call centre and another to actually resolve an issue quickly. Do better and resolve my issue, please.