NS
Naziema S

1 reviews | Active since Jun 2016

22 Jun 2016, 14:32

HiSense Sucks!

<p>Just over a year ago I purchased a hisense fridge which needless to say is now not working. On Monday 20 June I called them and was told to complete a form ( seriously for a company that is into electronics a form is still required!) which I did and emailed it to their customer services with a request to please expedite my repair as I am having to throw away food that is going off. This was sent to them at around 11.30am. By close of business on Monday I had to feedback whatsoever from them. On Tuesday 21 June (24hrs later) I called to enquire about my repair to only find out that they haven't even opened the email! Naturally I conveyed my utter disgust and unhappiness at the lack of customer service and was promised that my request will be loaded on the system and I will receive feedback And a reference number. Well well today is Wednesday and you guessed it no reference number, no feedback either! Well hisense I will afford you the courtesy of giving you feedback which is -I will never buy any of your products again and will convey your **** service to as many people as I can! </p>

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Replies (1)
Hisense
Hisense's reply09 Nov 2017, 12:31
Official

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Best regards,