hisense starting to down run there name or is it done by other companied

to be honest I have moved to hisense products witch have a good name in my house but bought a washing machine by game mall at reds and complained its making a noise on 9th December 2019 the technetium was at my place said its the gearbox 22 February 2020 and no feedback as yet from game so does the problem lie with the company that sells your products or is it by hisense i would just like to know as i am more then willing to move all my appliances back to Samsung as this is giving hisense a very bad name regarding my in this matter