Hisense South Africa - Horrific Customer Service

I purchased a Hisense washing machine from from Takealot.com which arrived faulty on 21 December. I've been back and forth with Hisense since then and have struggled to get the machine checked out by their technicians, collected by Hisense and receive a credit. There is no assistance from Takealot.com in following up with Hisense on this matter, and no response from Hisense unless I call them and nag them. It's been over a month now and I still have not received a credit from Hisense and their excuse is either the team that does credits is working from home or all in a meeting, or even better (I hope you read the sarcasm in "better"), "I'm not sure why it hasn't been processed yet, but I've escalated the matter". My matter has been escalated endlessly with no conclusion in sight.

Word of advice: No offence to takealot, but I wouldn't recommedn purchasing white goods there. It is a mission to get a return, especially since you have to contact the manufacturer, like Hisense and be the middleman. Biggest advice of all: STAY AWAY FROM HISENSE PRODUCTS IF YOU CAN. You might be the unlucky person like me and end up wasting airtime, work time and getting stressed for no reason chasing them just to return your money.