HISENSE... So much for service...

Very disappointed in Hisense.

So we bought a brand new Side by Side fridge and freezer from Game PE last month.

Last Sunday I noticed my Freezer was defrosting. I waited to phone Hisense first thing Monday morning. I got told there is no Emergency service, I need to send an email to their service mail.

I don't mind waiting if it's a dishwasher or a tv or something. But this is our fridge guys!!!

I did not hear anything from Hisense the whole day after sending my email. Even the next day nothing... So I phoned in again and had to fight just to get my Service call logged and sent to a technician.

You can't get a external emergency tech because then you lose your guarantee, your forced to work with the Hisense procedure. Well the Hisense procedure cost me all my groceries and no one taking responsibility for the loss or damage.

So I phone after the tech also to eventually get a call notifying me he is in my area, he will come have a look when he is done with his current job... About 5 mins later another call saying he has personal issues and can only come the next day...

Highly frustrated. I did email Hisense, but still haven't heard anything from them again. Phoning doesn't help. So now I wait.

Today the electrician rocked up. Was there for like 5 minutes and told me its the compressor. (WHY COULDN'T HE JUST COME BY THE DAY BEFORE FOR 5 MINUTES) They will order a new one, I have to wait. They will still phone me today.

It is now past 17:00. No phone call, no email back from Hisense apologizing for the inconvenience or doing anything about the damages their product has caused. All I have is a whatsapp saying they didn't hear anything about the part... So the wait continues...

Think you guys can at least give us a food voucher or something to get our groceries back.

So dear Hisense. Your system is flawed. You need an emergency protocol for people with Fridge/Freezer problems. Seriously...

With the **** service I have received I do not see myself buying another Hisense product ever