HiSense SmartTV's false promise & complete disregard of the customer

The HiSense SmartTV model number 50A6100uW promises to have capabilities that allow one to mirror their mobile phone and computer screens on to it wirelessly.

This we found to be false for multiple laptops running on windows 10.

We purchased the TV on black friday (2018) at Game Stores (N1 City) and after setting it up found that our laptops cannot connect to it regardless of following their manual's instructions. Connecting mobile phones was no issue following the manual's instructions. After trying multiple laptops and even following YouTube instructions nothing seemed to work.

At this point I called the HiSense call centre which never answers the phone, but instead asks you to rate their call centre agent as you were assisted whereas there was not even an attempt to help. After multiple attempts to get someone on the phone I had no choice; but to send through a complaint via their website's form of which an agent named Bradley.

Bradley organised for a team of technicians from CA MOBILE SOLUTIONS Pty (Ltd) to come out and check what was going on. On arrival the technicians had no idea what they were here to do, they lacked insight on how to get around this issue and started making up stories as to why our laptops would not connect.

All they literally did was connect their mobile phones to the TV and concluded that our laptops would not connect, blaming windows as the problem. They also stated the same TV would not connect to the internet if we are using fibre internet (which makes no sense whatsoever) and we showed the technician we could get the TV on to YouTube with no issues. At this point they diverted back to their windows excuse.

The technicians left after promising to send us a full report on their findings which we never received and instead HiSense rep**** saying the job was finished. There was no care to check whether our issues was resolved and if we were happy customers or not. After seeing that HiSense didn't care to really check in on us, I contacted Bradley to let him know of how bad the service was and there has been no reply since.

It has now been over a month since I sent HiSense an e-mail complaining about not having a satisfactory outcome without any response from the company and this is the main feature that made us buy this TV. This is as HiSense markets the TV as having the ability to mirror windows' computer's screens; but it seems like this is false advertising which would that we were misled into buying an inferior product.