Hisense - Smart TV lack of Apps and customer service.

Hisense service and customer care seems to think we as users are either stupid or what I actually think is that they could not give a sh*t about users of their Smart Tv's as can be seen from response to an email I sent and seemingly now I'm being ignored from the 6th May 2021. At this stage Makro/Massmart as your biggest promotor/agents should be made aware of your lack of client service and updates from yourselves to bring your TV's in line with the rest of the range as can be seen on you webpage with 55U7WF & 55B8000UW advertised as having these apps.

Read from bottom up __________________________________________________________ Good Afternoon,

Could you please explain why it is imposible for Hisense to make Amazon and Spotify available in the VEWD app store like all the other foreign language music and streaming apps and why from what I can gather from info on the net, other Hisense panels with VEWD does have access to the mentioned apps. What am I missing? And is your response to my queries the sort of client service one can expect from yourselves as it does seem you have no concern to give decent feedback and clearly responded ecpecting me to accept a empty uninformed response from yourselves.

Please could you clear up this problem as a matter of urgency as I now feel the need to go public on social media and other tech forums to warn any potential and future clients about the lack of service one can expect and availability of programing and applications on your LCD tv's halted by your proprietary software and lack of knowledge of what clearly is available on other panels within your range.

Regards,

Dixie

From: *** <***> Sent: Friday, April 30, 2021 4:25:25 PM To: dixie Subject: Re: [ Ticket: 84424 ] APPS not available Hi Dixie,

Thank you for contacting Hisense,

Unfortunately, the TV it's not an Android TV, therefore, it does not support Spotify and Amazon prime Video Application.

Kind regards

Hisense Customer Support

From: dixie Sent: April 30 16:08:08 To:*** Subject: APPS not available

Good afternoon,

How do I get Amazon Prime on my Smart TV with VEWD. I also use Spotify but seems there is no such apps available and I was made to believe apps would be made available, hence I opted to stay with Hisense with my third Smart LED and not go for another brand that had all apps available or Android based that just needed a download and install.

Model number is: 55M7030UWG

Kind regards,

Dixie