Hisense Smart Tv

I bought a Hisense 55 inch smart tv few months ago. Unfortunately with a month and few days the screen got cracked which was our fault. Since the Tv was bought at Micro, we want to them to check if we can get any help. They advised us that they will send Hisense technical team to come see the Tv. The guys came in and indeed they confirmed that the Tv screen was cracked. So we asked what was the solution from here. They called their office and they then told us that they could not be able to help us in anyway and the solution was THAT WE BUY A NEW TV. The saddest part was that the Tv was bought in credit and every month we have to pay for something that is not working and it has zero chance that one day it will work. I've tried everything so no success. Hisense PLEASE HELP US.