AT
Andy T

1 reviews | Active since Apr 2011

22 Oct 2015, 14:11

Hisense Smart TV

I purchased a Smart TV which is not yet a year old and the remote has stopped functioning. Upon contacting Hisense advised that the TV carries the 4 year warranty but the remote not as these only have 3 month's warranty which was not indicated upon purchase and that the remote should be replaced every time this stops functioning indicating that a new remote could be purchased every three months.<br> <br> Does this sound credible after having other Hisense products amongst other brands whose remotes are still functioning after 5 years and some exceeding 10 years?

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Replies (1)
Hisense
Hisense's reply30 Oct 2015, 12:02
Official
Hello Andy Tiley,

Thank you for making contact with us.

One of our customer care consultants will be in touch shortly to resolve the matter.



Thanks you

The Hisense Customer Care Team