1 reviews | Active since Aug 2012
Hisense should change the name of their Customer Care team
Hisense Customer Care team should be renamed to Hisense Customer, We Don't Care At All team
I bought a Hisense Dishwasher just over 2 years ago, but the racks rusted to the point of being unusable within 18 months on a 24 month warranty. I asked them to replace them and then started a 5 month backwards and forwards battle between Hisense and their spare parts supplier AEK Appliance where they declared they had no stock and then the date for stock coming in changed several times until eventually at the beginning of the month after the warranty had expired, they suddenly had stock and wanted R2002 to replace them. AEK said that they couldn't supply them free under a warranty claim and only Hisense Customer, We Don't Care could authorise it. Back to Hisense and surprise, surprise absolutely no response from them. WE DON'T CARE
Oh well I guess the Consumer Complaints Commission will have to get involved now. Also don't even think of buying a Hisense Dishwasher or any other products with their name on it. The stress if something goes wrong is not worth it.
I have - several times which is why I say it should be renamed to ***
Shows they don't even care enough to read the reviews properly.
I have - several times which is why I say it should be renamed to ***
Shows they don't even care enough to read the reviews properly.
I get the feeling they have a separate company AEK Appliance dealing spares issues so that they can deliberately ignore their warranty obligations. AEK tell me that warranty claims are not in their remit, but are the responsibility of Hisense (correct in law)
Hisense might be slightly cheaper, but they are that for a very good reason. Their products are inferior and their service non existent.
I get the feeling they have a separate company AEK Appliance dealing spares issues so that they can deliberately ignore their warranty obligations. AEK tell me that warranty claims are not in their remit, but are the responsibility of Hisense (correct in law)
Hisense might be slightly cheaper, but they are that for a very good reason. Their products are inferior and their service non existent.
Sorry I think appalling service is your standard default. If it wasn't I wouldn't be going backwards and forwards between you and your external spares company, you would be doing that for me for a warranty claim if your service was even half way up to scratch.
Sorry I think appalling service is your standard default. If it wasn't I wouldn't be going backwards and forwards between you and your external spares company, you would be doing that for me for a warranty claim if your service was even half way up to scratch.