1 reviews | Active since Apr 2017

27 May 2021, 17:21

HISENSE - SHOCKING SERVICE

ABSOLUTELY SHOCKING & POOR SERVICE..THEY ISSUE YOU WITH A 4 YEAR WARRANTY ON YOUR TELEVISION, IT'S BEEN NEARLY 3 WEEKS, STILL,WAITING...CALL AFTER CALL, PROMISE AFTER PROMISE THAT THE TECHNICIAN IS ON HIS WAY, DAY AFTER DAY, STILL NOTHING...CALL THE CALL CENTRE, HOLDING ON FOR 21 MINUTES WHILE THEY ARE GETTING HOLD OF THE TECHNICIAN, OH SORRY SIR, HE DID TRY TO CALL YOU BUT YOUR LINE WERE BUSY...HOW CONVENIENT IS THAT??? THE BEST PART IS THAT I HAVE BEEN WAITING FOR HIM, AND THE NICE THING ABOUT SMART PHONES IS, THAT IF YOU ARE ON THE LINE, YOU CAN SEE IF SOMEONE ELSE IS CALLING YOU...USELESS, EMPTY PROMISES, WOULD NOT RECOMMEND HISENS TO ANYBODY..BOUGHT A 55 INCH AND A 32 INCH FROM THEM, FOR WHAT??????

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Replies (1)
Hisense
Hisense's reply31 May 2021, 12:32
Official
Dear Chris,

Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and the reference number is  890389.

One of our Customer Care Agents will be in contact with you shortly. 

Kind Regards 

Hisense Customer Care 

email: ***