Hisense Shocking service

It's mind blowing how shocking the service of one company can be. I bought a smart TV and the DSTV now preinstalled app does not work. It has now been 3 weeks for this place to assist me. And it's lie and promises as we go along, if only I read hello Peter before my purchase I wouldn't have made this mistake as I can see its common practise for hisense to deliver no service. So I guess I need to go to the place where I bought it to get something done, which will probably be a mission as well. as long as they replace with another brand as I will not except this chap brand again.