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DG
Dean G

1 reviews | Active since Dec 2015

13 Apr 2018, 17:01

Hisense Service Pathetic

We have bought a Hisense television from Makro. The customer service received from both Makro and Hisense is dismal. A few months ago our recently purchased Hisense fridge also packed-up with a 'manufacturer default' and after long TEDIOUS phone calls we eventually were told that we can get the refund. Now with the television that we have only had just over 6 months has also stopped working (we had to buy a new remote as well a week before) and we were told that the television could take up to 30 days for a technician to assess - WHICH I FIND IS TOTALLY RIDICULOUS!!! I will never buy another Hisense appliance or shop at Makro again. I want feedback ASAP as I am paying for services that I cannot use (DSTV, NETFLIX, WIFI)

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Replies (2)
Hisense
Hisense's reply19 Apr 2018, 15:28
Official

Good day,

We would like to start off with an apology for the inconvenience this has caused you.

We have forwarded your complaints to our complaints department.

Somebody will be in contact with you within 24 hours.

Best regards,

DG
Dean G's update02 Aug 2018, 19:27
Reviewer Update
TV still not functioning. After remote failing and TV completely bombing out + 2 card replacements later and TV apps still crashing (Netflix and YouTube). The TV is only 10 months old. Service is useless. I have even sent videos of the TV when crashing but still refuse refund (roughly 2 weeks back). Technicians also dictate when they will be around to service. They now blaming my ISP connecting for the crashing however I stream on 3 other TVs in the house which never crash one of which is also a hisense and never had an issue.