Hisense service centre - lack of knowledge and communication

On the 27th January 2024 I called Hisense for assistance as my TV was giving me problems. The technician indicated that it was a hardware problem and needed to be repaired. As my TV was just over 3 years old he said I must send him the invoice and TV details so that he can see what he can do. All details were sent on the same day.A few days later I receive another email from Hisense service department asking for the same details. Days later I started receiving sms's stating "Hisense Repair ****** has been acknowledged by our agent. Please expect a call soon regarding the repair appointment" Due to the lack of correspondence I had my TV collected by a TV repair company, who have ****** my TV as they are not getting back to me and have blocked my numbers. I went to Makro and found out that all Hisense TV's come with a 4 year warranty, not 3 as I was told my the Hisense technician. Needless to say, my TV has now been ****** and I have still had no call from Hisense. If they had contacted me sooner I would not have needed to call this con artist TV repair company. That was the last Hisense product I will ever buy. The lack of service is appalling, they clearly dont know their own warranty policies.