HiSense SA needs serious help with its service
Try & get hold of this service provider via the telephone. It's impossible!!! ***. I"m trying for 2 days & it's the same recorded voice - number not in use!!! Shocking service fm such a huge brand. & to make it worse I noticed yesterday that Hisense returned my TV with 2-3 *****s missing fm the back fitting of my TV.
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Replies (7)'s updateReviewer Update
28 Mar 2025, 09:21I sent an email requesting my Vidaa be collected for repair foe the second time. That was 2 days ago. I received a reference number via email then nothing further. Trying to follow-up on the reference number has proved impossible. I've purchased 2 Hisense TVs. Interestingly I've never needed to contact Hisense once for TV1 - the unSmart TV. The Vidaa is the opposite story. Very very disappointing!
's update28 Mar 2025, 09:21
Reviewer Update
I sent an email requesting my Vidaa be collected for repair foe the second time. That was 2 days ago. I received a reference number via email then nothing further. Trying to follow-up on the reference number has proved impossible. I've purchased 2 Hisense TVs. Interestingly I've never needed to contact Hisense once for TV1 - the unSmart TV. The Vidaa is the opposite story. Very very disappointing!
's updateReviewer Update
31 Mar 2025, 09:41Okay. Thank you. I pray this is sooner rather than later. Regards Natalie
's update31 Mar 2025, 09:41
Reviewer Update
Okay. Thank you. I pray this is sooner rather than later. Regards Natalie
's updateReviewer Update
01 Apr 2025, 10:31Thank you for keeping me updated. It is greatly appreciated.
's update01 Apr 2025, 10:31
Reviewer Update
Thank you for keeping me updated. It is greatly appreciated.
's updateReviewer Update
14 Apr 2025, 07:44I am very disappointed in yr technicians thus far. Yr technician who visited my premises & "diagnosed" my Vidaa on 2 April 2025 told me to my face "it's the power cable that's not working and it will take 4 days to order a new power cable". Why did yr Techie not have a spare cable in his car last week or on 2/4/25 to check my TV & to see if his diagnoses was correct? I'm reading the form yr new batch of techies filled out last week when they took my TV & the form now states "wrong part". This repair feels like amateurs are busy with my Vidaa. Why come to my hse with a motherboard (the wrong part) & again no power cable to test my TV?? Why is hisense itself not doing my repair & it's been handed to a 3rd party to fix?
's update14 Apr 2025, 07:44
Reviewer Update
I am very disappointed in yr technicians thus far. Yr technician who visited my premises & "diagnosed" my Vidaa on 2 April 2025 told me to my face "it's the power cable that's not working and it will take 4 days to order a new power cable". Why did yr Techie not have a spare cable in his car last week or on 2/4/25 to check my TV & to see if his diagnoses was correct? I'm reading the form yr new batch of techies filled out last week when they took my TV & the form now states "wrong part". This repair feels like amateurs are busy with my Vidaa. Why come to my hse with a motherboard (the wrong part) & again no power cable to test my TV?? Why is hisense itself not doing my repair & it's been handed to a 3rd party to fix?
's updateReviewer Update
14 Apr 2025, 10:15Good morning Team Hisense. Thank you for reverting.
's update14 Apr 2025, 10:15
Reviewer Update
Good morning Team Hisense. Thank you for reverting.
's updateReviewer Update
15 Apr 2025, 15:4315/4/25 15h30 - HiSense please do not send the drivers you sent today *it's the second time these drivers are at my hse. They are not technicians & they are afraid of dogs. My big dog was tied up but the 1 tech got close to the dog & got a nip on his ankle.
The Vidaa was returned to yr service centre again. Today. The HDMI 1 to 3 are not picking up the dstv signal & guess what yr drivers "forgot" the scanner at the office. This is beyond a joke now.
Yr 1st Techie arrived in a car so he told me there's no space to pack a TV but he diagnosed the TV as a "power cable fault" & left my premises without the TV saying it will be 4 days to order a new cable
Then yr 2 man team arrived 2 weeks later with a motherboard using my old power cable only for the TV to not go on but worse to advise me they had brought the wrong part.
Now today the 3rd visit. The Vidaa goes on using my old power cable but like I said no dstv picture on HDMI 1 NOR ON HDMI 2 NOR ON HDMI3.
What is going on here? This is exceptionally bad service & unprofessional in the extreme. It's like a surgeon going in to the operating table without his scalpel. I want the Vidaa sorted out once & for all. The TV should plug in & have a dstv picture not only have the smart function working. I'm really disappointed 😞
The Vidaa was returned to yr service centre again. Today. The HDMI 1 to 3 are not picking up the dstv signal & guess what yr drivers "forgot" the scanner at the office. This is beyond a joke now.
Yr 1st Techie arrived in a car so he told me there's no space to pack a TV but he diagnosed the TV as a "power cable fault" & left my premises without the TV saying it will be 4 days to order a new cable
Then yr 2 man team arrived 2 weeks later with a motherboard using my old power cable only for the TV to not go on but worse to advise me they had brought the wrong part.
Now today the 3rd visit. The Vidaa goes on using my old power cable but like I said no dstv picture on HDMI 1 NOR ON HDMI 2 NOR ON HDMI3.
What is going on here? This is exceptionally bad service & unprofessional in the extreme. It's like a surgeon going in to the operating table without his scalpel. I want the Vidaa sorted out once & for all. The TV should plug in & have a dstv picture not only have the smart function working. I'm really disappointed 😞
's update15 Apr 2025, 15:43
Reviewer Update
15/4/25 15h30 - HiSense please do not send the drivers you sent today *it's the second time these drivers are at my hse. They are not technicians & they are afraid of dogs. My big dog was tied up but the 1 tech got close to the dog & got a nip on his ankle.
The Vidaa was returned to yr service centre again. Today. The HDMI 1 to 3 are not picking up the dstv signal & guess what yr drivers "forgot" the scanner at the office. This is beyond a joke now.
Yr 1st Techie arrived in a car so he told me there's no space to pack a TV but he diagnosed the TV as a "power cable fault" & left my premises without the TV saying it will be 4 days to order a new cable
Then yr 2 man team arrived 2 weeks later with a motherboard using my old power cable only for the TV to not go on but worse to advise me they had brought the wrong part.
Now today the 3rd visit. The Vidaa goes on using my old power cable but like I said no dstv picture on HDMI 1 NOR ON HDMI 2 NOR ON HDMI3.
What is going on here? This is exceptionally bad service & unprofessional in the extreme. It's like a surgeon going in to the operating table without his scalpel. I want the Vidaa sorted out once & for all. The TV should plug in & have a dstv picture not only have the smart function working. I'm really disappointed 😞
The Vidaa was returned to yr service centre again. Today. The HDMI 1 to 3 are not picking up the dstv signal & guess what yr drivers "forgot" the scanner at the office. This is beyond a joke now.
Yr 1st Techie arrived in a car so he told me there's no space to pack a TV but he diagnosed the TV as a "power cable fault" & left my premises without the TV saying it will be 4 days to order a new cable
Then yr 2 man team arrived 2 weeks later with a motherboard using my old power cable only for the TV to not go on but worse to advise me they had brought the wrong part.
Now today the 3rd visit. The Vidaa goes on using my old power cable but like I said no dstv picture on HDMI 1 NOR ON HDMI 2 NOR ON HDMI3.
What is going on here? This is exceptionally bad service & unprofessional in the extreme. It's like a surgeon going in to the operating table without his scalpel. I want the Vidaa sorted out once & for all. The TV should plug in & have a dstv picture not only have the smart function working. I'm really disappointed 😞
's updateReviewer Update
16 Apr 2025, 11:28Thank you. The experience this time around has been very stressful, lengthy and unpleasant. Nothing like the first time.
's update16 Apr 2025, 11:28
Reviewer Update
Thank you. The experience this time around has been very stressful, lengthy and unpleasant. Nothing like the first time.