HISENSE SA IS A ****

Hisense SA is a *****. They ship and sell **** products. Brand new fridge not working, they have confirmed the warranty but refused to fix it because proof of purchase is not available.The appliance’s serial or production number can help track when and where it was bought. There are still some ways to claim that warranty. It certainly would be in their files if they are legit but the customer service is poor and the staff at the Headoffice is Bedfordview are a SHAME.

Hisense and their technician has confirmed 2 weeks ago that the this particular model has a major defect and confirmed that the particular unit I purchased (based on the serial number) is still covered by warranty, however they are intentionally using this thinly veiled excuse of proof of purchase to deny me my rights all because I disclosed right from the beginning that I do not having access to that account.

I have stated and reiterated time and again that I am not seeking for monetary compensation, instead all I am asking for is a PERFECTLY working fridge. If Hisense will start taking responsibility over their own actions and mistakes, they would have sent somebody to repair the fridge, or replace if they are unable to repair. I am not asking for the monetary value so I do not understand their repeated request for proof of paying for a credit refund.

I regret buying a Hisense appliance when there are Samsungs and LGS. A fridge is a necessity in every home and very important, I have been without one for 2 weeks and Hisense staff neither care nor show any concern. The customer and after service is absolutely very poor with pride and arrogant staff