Hisense repairs shocking service

We bought a Hisense Fridge from Makro, within 4 days the freezer was not working anymore, we logged it and were told a technician would come out to our house on Friday 4pm. My wife made special arrangements at work to be at home that time. At 4:20 pm WE called Hisense to ask what the hold up is. We were told that the technician was late in the morning so everything is moved up by an hour. And we were told he will be here between 5 and 6. At 5:30 I get a call he is stuck in traffic in Kraaifontein. At 6:15 they call me and tell me they can't get hold of the technician as he there was an accident and he is still stuck in traffic. Well at this point I get annoyed as we had to make effort. And they simply don't and then I get an " I can't help cars makes accidents" . So first of all they don't let you know they are running late. Secondly, they don't take responsibility. So all in all being a customer of such a company means you are a number that provided money...