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Haislynn G
1 reviews | Active since Dec 2019
09 May 2025, 06:04
Hisense Repairs- Poor Service
Please do not waste your time buying Hisense products. They will offer you a 3 year warranty period, however God forbid the product actually malfunctions in those 3 years... you will be waiting indefinitely on repairs. It's been 2 full weeks, and despite my numerous calls to them, a technician still hasn't come out to repair our TV. Turnaround times have been violated, there is lack of communication. What kind of SLA do they have in place with these 3rd party companies?
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Haislynn G's updateReviewer Update
09 May 2025, 08:39I beg to differ. A technician came out to us on Wednesday, 30 April 2025. He advised that the TV would need to be assessed by a senior technician. As advised by your call centre, the ticket was raised on Friday, 02 May 2025 and there was meant to be a 72 working hour turnaround time. We should have been contacted by Wednesday, 7 May 2025. This was not done. If you are communicating 72 working hours, this is an SLA violation.
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Haislynn G's update09 May 2025, 08:39
Reviewer Update
I beg to differ. A technician came out to us on Wednesday, 30 April 2025. He advised that the TV would need to be assessed by a senior technician. As advised by your call centre, the ticket was raised on Friday, 02 May 2025 and there was meant to be a 72 working hour turnaround time. We should have been contacted by Wednesday, 7 May 2025. This was not done. If you are communicating 72 working hours, this is an SLA violation.