Hisense repair - to my Cellphone - CRACKED SCREEN

I have purchase a Hisence - HS.U988 cellphone in February when it come out from HI online. I was not aware that was no covers for the phone. In August the phone dropped from hand to floor which cracked the LCD of the phone. The phone had not one scratch on it. I took it to Hi online in August to let them have a look at it and could see that it is defect on the phone as there was not one single scratch and the glass did not crack of the phone.<br> They sent it to Hisence, waited more than the 7 working day period and contacted Hi online where they confirmed to me that Hisence is in process of repairing the phone. A day later i received a phone call from Hi online that they send me a quote and it was my screen and LCD that broke, which was a lie as the LCD broke.<br> On the 15 August 2015 i received a quote from Hi online which was sent by Hisence for a cracked screen.<br> I have emailed Hisence on 16 August 2015 to state what occurred and what i felt.\ I feel that it is defect in the cellphone as you can see that it has no damages/scratches on it.The cellphone looks brand new and only 5 month old."I have received no reply from Mathew or Patsy. Sent a email to Hi online and no reply also. """